Wednesday, September 7, 2011

The Nightmare That Was Tropical Storm Lee

The past few days have been such a nightmare. It rained all day Monday, thanks to Tropical Storm Lee. Monday afternoon around 4:30, I noticed a spot on the floor that was wet. Now, when I say wet, I'm not talking about a little damp. I'm talking water puddled up on top of the carpet. By the time I tried soaking it up with a towel (and spending 10 minutes trying to figure out where it was coming from), I noticed more spots popping up. See: Exhibit A

So I call maintenance. Since it's a holiday, it went to the main call center. I told them what the problem was and she told me someone from maintenance would call me within 15 minutes. An hour and a half later, I still hadn't heard from anyone and the entire corner of the room was soaking wet. We're talking water puddled up, squishing and splashing when you walk on it wet. There's clearly a serious problem. So I call back and tell her it's gotten worse and that I still haven't heard from anyone. To which she says, "Ok" and hangs up on me.

A few minutes later, as I'm in the process of moving all of my stuff out of the room because the water is spreading quickly, I hear dripping. I finally notice that there is water leaking from the ceiling in the bathroom. The bathroom has a drop ceiling - I don't know how long it had been leaking, but by the time I noticed it, half the tile was wet. See: Exhibit C

The leak wasn't just a little drip, it was a steady stream of water. So I found a storage container to put under and try to catch as much as I could since there was already water all over the floor. And I call back to tell the lady that I still haven't heard from anyone and that the ceiling is going to fall any minute now. She tells me to stop calling, they'll get to it when they do. Less than fifteen minutes later, the ceiling fell.

I never did hear from anyone Monday, so I went to the main office first thing Tuesday morning. Someone finally arrived at 10:30 and said they would get it "taken care of." I left for almost two hours so they could do their thing, only to come back and discover they hadn't done a thing. I sat here for another hour and a half while they replaced the ceiling tile and put down new carpet padding. I asked three different times what they were going to do about the still wet carpet and was told that they sucked the water out of it with a wet/dry vac and it would be fine.

Tuesday night I came back from a JL meeting to find the carpet still soaking wet and smelling like mold and mildew. To say I was livid is an understatement.

I called back this morning to tell them that it's still wet and it smells TERRIBLE. I was told that "someone will come back and fix it right up" two hours ago. So far, no one has showed up. I've used an entire bottle of Febreze and it just keeps getting worse. The smell of mildew is so hard to get out of things once it's this bad. 

The carpet needs to be replaced, they're basically saying they aren't going to do it. I am beyond angry. What makes them think that I am going to live like this for 5 more months?? I hold up my end of the contract by paying my rent every month, and they are definitely not holding up theirs. This is completely unacceptable and things are about to get ugly.

Sorry for venting, y'all. I've about had all I can take of this situation.


  1. UGH! I cannot believe this! The only semi-advice I have for you is to get a dehumidifier in that room, stat! It will help suck the moisture out but it won't do any miracles unfortunately :(

    Good luck!

  2. Oh my word. I would be livid!! If the carpet & padding isn't replaced, this can become a serious health risk with mold, bacteria & mildew. I don't know what Renter's resources you have there with your local Housing Authority, but I sure hope you're checking into what your legal rights are. This is horrible and I'm flabbergasted at the way you were treated. I"m so very sorry this happened to you. Ugh, what a nightmare. Praying & hoping you get a proper fix to this situation pronto.

  3. Did they even fix the leak itself? You don't want to have to deal with this crap again.

  4. I saw your post on twitter and I felt so bad for you! Hopefully you can get everything fixed soon!

  5. Hope things work out and get fixed/taken care of asap!!

  6. I can't believe they think they can get away with it. And the nerve of the girl telling you not to call back.

  7. So NOT cool! I hope they get everything fixed for you soon!

  8. I saw this on Twitter and it makes me mad, too! If you know any lawyers that won't charge an arm and a leg, you can set up an escrow account to show you are paying your rent in good faith, but that the rental company won't get any of the money until they fix your home. That way they can't evict you for non-payment of rent.

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